FREQUENTLY ASKED QUESTIONS

General questions

My question is not answered in the FAQs, what should I do?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by¬†sending an E-mail to¬†support@meowpinky.com. If it is about an order you made, please be as descriptive as possible and¬†don’t forget include¬†your Order Number.

Customs charged me extra for my delivery, now what?

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

Can I use multiple discount codes on one order?

You can only use one discount code per order. Multiple codes are not supported on our website.

I find the pricing pretty much on the high end, why is this?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! Besides, we work with the best designers in the bizz. We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our items no matter how hard you try? 

Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts. Our goods are all design fashion.

Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

Why is everything priced in US dollars? I am not from the USA.

Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / PayPal will simply use your own currency on check out.

Can i also contact Meowpinky by phone?

Currently, we run all our support digitally. We have an email address, Chat box and Report Centers. Therefore there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.

 

Where are your items made?

It depends on your country of residence. We have 3 factories in Norht America, Europe and Asia. Where it’s made, depends on what factory is closest to you and which has the capacity to take orders (especially around december our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible¬†

Order changing/canceling questions

I change my mind, can I still cancel the order?

Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed,¬†unfortunately¬†it can not be used for any purpose. However,¬†it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.

As long as your items are not shipped yet, you can still cancel your order, just free or not.

 
TO MAKE IT EASY, PLEASE CONSIDER THE TIMELINE BELOW

 

Since your order is placed

 

 

The fee charged for cancel/change of order

 

0-12 hours

 

–¬†Free¬†cancel or change order information

 

12-48 hours 

РCancel: 5 USD/item for fee 

 

>48 hours

 

– Cancel: Non-accepted

 ***Note: The fee charged stated above is not included the difference between the origin price and after-change price.

To submit your cancel/change order request to us,  please go to Order Cancel/Change Center.

 

 

I ordered the wrong size/color/type/etc, can I still change this?

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order for free anymore. Once it is shipped out, we can not cancel it anymore.

PLEASE CONSIDER THE TIMELINE BELOW FOR TIMELINE REFERENCE  

 

Since your order is placed

 

The fee charged for change of order

0-12 hours

 

–¬†Free¬†change order information

 

12-48 hours

 

РChange size/variant: 5 USD/item for fee

 

>48 hours

 

РChange size/variant: 5 USD/item for fee and accepted. until it is shipped out.

 

***Note: The fee charged stated above is not included the difference between the origin price and after-change price.

To submit your cancel/change order request to us,  please go to Order Cancel/Change Center.

I see I used wrong address, can I still change this?

For some products, as long as your item is not shipped yet, we can still change this for free in our back end system.

For some others, when we have more than 4000 orders per day to process, we will print the shipping label within 12 hours after your order placing, we can not change the shipping address then.

For all, once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

To submit your cancel/change order request to us,  please go to Order Cancel/Change Center.

 

Returns and Exchange questions

We do not accept returns or exchanges if...
  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the form above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) have some¬†redundant thread that can be cut/fixed easily.
  • The item(s) were discounted 20% or more.
  • Our tags are cut, damaged in any way.
  • The item(s) are not far different from the description and our¬†product quality information
Returns & Exchanges

ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FILL THE FORM BELOW TO HAVE YOUR PROBLEM REVIEWED AND SOLVED

***

  • Requests for returns, exchanges or refunds must be made within 10 days of receiving your order.
  • Please keep the shipping label in case of incidents.
  • Do NOT return the order by your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s¬†just for shippers, NOT recipients.
  • After receiving your response via the form below, we will review and respond to you via your email address ASAP.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the form above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) have some¬†redundant thread that can be cut/fixed easily.
  • The item(s) were discounted 20% or more.
  • Our tags are cut, damaged in any way.
  • The item(s) are not far different from the description and our¬†product quality information.

For more infomation, please go to After-ship Center

Shipping & Delivery questions

I cannot track my order via your tracking page, how come?

You will be sent an e-mail once your item is printed and sent out for delivery. From there, our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.

95.99% orders from our store can be tracked via 17track.net/en/ (Correct courier should be chosen)

I didn't receive all my items, how come?

To ensure the best quality possible, we work with different factories for our items. E.g. Shoes are made in a different factory than leggings, even 3D all over printed shirts are made in different factories. Therefore it’s possible that you will receive 2 packages or more.

However, each package has a unique tracking number. If you didn’t receive all your items but you do not have any other tracking number that shows “in transit”, please report this issue to us via the form in After-ship Center or contact us via support@meowpinky.com¬†(please include your order number and be as descriptive as possible)

How long will it take for my item to be delivered?

PROCESSING:
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time:
5 ‚Äď 10 bussiness days* (in regular seasons) or more depends on holiday seasons.

SHIPPING DETAILS:
We have 2 shipping options: Standard Shipping and Advance Shipping

– FREE SHIPPING (For order over $99): We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Basically, this means that for everything you order 99$ USD or above on Meowpinky.com, shipping is on us!
( Free Shipping is regarded as Standard Shipping)


You will be able to track your order at all times until it arrives your doorstep. Please bear in mind that sometime we will not provide you with tracking number. However, you can track your order status through our website.

For more information, please visit Shipping & Delivery Center

 

Where do you guys ship to, I am not from the USA you see?

Most likely we ship worldwide! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart, select “View Cart”, and then “Check out!”. In the first checkout step- Shipping Info- select the ‘Country’ pull-down menu. If your country is included in that list, then we ship to you! If your country is not included, you, unfortunately, won’t be able to place an order. In this case, we’d suggest having a friend from another country order for you and forward the shipment to you.

 

You can also check the Non-Shipping Countries list here

How much is shipping?

SHIPPING CHARGES:

  • FREE SHIPPING (For order over $99): We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Basically, this means that For everything you order 99 USD or up on Meowpinky, shipping is on us!